What should I do if water damage happens overnight?

Focus on safety and stopping the source. If there is standing water near electricity, contamination, a ceiling issue, or an active leak you cannot control, keep the area clear and contact emergency help. Take quick photos when safe, move only essential belongings, and arrange an assessment instead of attempting major cleanup in poor lighting or while exhausted.

Should I call my insurance company before a restoration company?

You can notify your insurer as soon as you discover the loss, but do not delay reasonable emergency steps that prevent more damage. Document the situation, keep receipts, and ask your insurer about the claim process. A restoration professional can also document moisture conditions and the mitigation work performed, which may support your records.

First 24 Hours After Water Damage

Use this first-24-hours water damage checklist to protect your San Antonio home, document the loss, limit moisture, and know when to call for help.

Call (210) 646-4379 — 24/7 Emergency

Water Damage Restoration San Antonio TX — IICRC Certified, 24/7 Emergency Response

First 24 Hours After Water Damage